Striven Customer Support [USA]

$30,000 – $32,000

Remote – Work From Home

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ABOUT OUR CUSTOMER SUPPORT ROLE:

We are looking for a professional and energized Customer Service Representative to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven here.

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

A TYPICAL DAY IN STRIVEN SUPPORT:

Be responsive and relentless in providing support to Striven customers
Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
Confirming issues have been fixed and communicated back to the customer accordingly
Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
Work with customers to learn about change requests they wish to have within the system
Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

REQUIRED:

Strong organizational, computer and communication skills.
Ability to work in a fast-paced environment with attention to detail.
Excellent multi-tasking abilities.
Proficiency with Google and Microsoft applications
Docs/Word, Sheets/Excel, Slides/PowerPoint, and Gmail/Outlook.
CRM or ERP Software a plus

Preferred:

Associate’s Degree
Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
Experience with previous software such as Quickbooks, Salesforce, etc.
Excel experience (ability to handle basic formatting and equations) and basic skills with other MS Office tools.

A Company Of Caring Friends

Miles IT has consistently been recognized as a Best Place to Work. We strive to provide a fun and friendly work environment and believe that hard work and happiness can go hand-in-hand.

Whether you work remotely or in person, you’ll have the opportunity to connect with teammates at company events, pursue common interests in our employee-run clubs, and support and encourage each other’s career development.

Building an inclusive, welcoming work environment

At Miles IT, everyone matters and belongs. We uplift diverse voices and celebrate people of all backgrounds and walks of life. Our team is dedicated to creating a caring environment where everyone feels seen, heard, and respected for who they are.

Our beliefs aren’t just words on a poster—we live them every day. As a company, we’re committed to ongoing education and growth so our employees succeed and thrive.

We keep our people and their families top-of-mind.
Flexible time policy, full suite of company benefits, and outings for teammates & families to enjoy together.
We advocate for what we believe is right.
Our team members are encouraged to speak up and share their perspectives—we believe that real impact comes from thoughtful listening and understanding.
We champion continual development and growth.
Through career development, Miles U sessions, and manager training, we ensure every team member has equal access to learning and leadership opportunities.