Augment your IT staff with co-managed IT services

FAQ

• Co-Managed IT vs Managed IT: What’s the Difference?

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  Co-managed IT services is a service model where internal IT teams partner with an external IT provider to handle a business’s IT needs. The third-party experts supplement internal responsibilities, handling as many of the business’s needs as is necessary.
   
  Managed IT services are a practice in which all IT tasks and functions are outsourced to a third-party provider, known as a Managed Service Provider (MSP). The MSP takes responsibility for all of the business’s IT needs, freeing them up to focus on other tasks.
   
  Both service models include a wide range of IT services like:
   
  – System Oversight & Monitoring
  – 24/7 Remote & Onsite Helpdesk Support
  – Proactive Services
  – Powerful Security
  – IT Consulting

• Why Choose a Co-Managed IT Model for Your Business?

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  Co-managed IT services offer a variety of benefits for SMBs and large businesses alike. First, they reduce costs by ensuring access to experienced IT specialists and removing the costs associated with finding, hiring, and retaining in-house experts.
   
  Second, co-managed IT ensures consistency and availability of IT resources. With an IT team always on call, businesses don’t need to worry if their internal staff is out of the office or unavailable.
   
  Third, co-managed IT improves risk readiness and security by supplementing any internal knowledge gaps and providing access to the best tools. Many MSPs have years of experience in the IT landscape and invest in top-notch security & monitoring tools to support their clients.
   
  Finally, working with external IT partners frees internal staff up to focus on strategic, long-term initiatives instead of minor, day-to-day issues. That way, businesses can take advantage of the newest innovations and build their competitive advantage.

• How much of my IT responsibilities are handled in a co-managed model?

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  As many as you’d like! The benefit of co-managed services is that an external partner can handle as many responsibilities as makes sense.
   
  You may only need co-managed IT support to handle day-to-day issue resolution. Or, you may decide that you want to handle IT helpdesk tasks internally, but need a co-managed arrangement for cybersecurity efforts and disaster recovery planning.

• Is IT consulting included in a co-managed model?

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  Yes, if you’d like it to be! In co-managed plans, you can typically choose the subset of services you’d like assistance with.

• How does IT Staff Augmentation Services Enhance Your Team’s Capabilities?

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  IT staff augmentation services build on the capabilities of your in-house IT team by providing access to resources, knowledge, and team members that you might not otherwise have. Think of IT staff augmentation as an extension of your internal team, with experts dedicated to your business and knowledgeable about your environment.
   
  For instance, you may have IT support experts in-house, but may not have a security team. IT staff augmentation can bridge those gaps and provide backup support if necessary.